Refund and Returns Policy

Returns Policy

At Bimo Vape, we are committed to ensuring your satisfaction. If, for any reason, you are not fully satisfied with your purchase and wish to return a product, we offer support under the following conditions:

Conditions for Returns

To qualify for a return, products must meet all of the following criteria:

• The product must be new, unused, and free from any signs of wear or damage.
• The product must remain in its original condition, with no scratches, decorations, or alterations, and should retain Bimo Vape’s warranty seal.
• The original packaging must be intact, without deformation, tears, marks, or tape, and should match the product specifications.
• Personal and order information should match the details in Bimo Vape’s system.
• The product must not have been exposed to external factors such as extreme temperatures or water damage.

Please note: Bimo Vape reserves the right to refuse returns if any of these conditions are not met, based on our inspection and judgment.

Return Requirements

• The product must satisfy all of the return conditions listed above.
• Returns are only accepted within 7 days from the date of receipt.
• The value of the returned product must be equal to or greater than the original purchase value.

How to Return Products

If you would like to initiate a return, please follow these steps:

• Step 1: Contact us via email at [email protected] for return authorization.
• Step 2: We will conduct an initial review and notify you of the next steps.
• Step 3: Upon approval, ship the product back to us for inspection.

Important Notes

• Please ensure the product meets all return conditions before shipping. This will help streamline your return process and maximize your rights.
• Take photos of the product and retain the tracking number for reference.
• Return shipping costs are the responsibility of the customer.

For any questions or further assistance, please contact us.

Refunds Policy

Once we receive and inspect your returned item, you will receive an email notification confirming receipt. We will also inform you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 1-6 business days.

Late or Missing Refunds

If you haven’t received your refund, please follow these steps:

• Step 1: Recheck your bank account.
• Step 2: Contact your credit card company; it may take some time for the refund to be posted.
• Step 3: Contact your bank, as there may be a processing delay.

If you have completed these steps and still have not received your refund, please contact us at [email protected].

Non-Refundable Items

Only regularly priced items are eligible for refunds. Sale items are non-refundable and are not covered under this policy